FAQs

It will take approximately 2 - 7 business days to process your order (this does not include shipping times). Orders are usually fulfilled once a week.

If your parcel is over 500g, you will receive an email with a tracking number after it's been processed and dispatched.

Canada: 2 - 8 business days*

Fully tracked only for large orders (Large Art Prints and Paintings).

United States: 2 - 9 business days*.

International: 5 - 14 business days*

*These time frames are not guaranteed as Covid, holidays, weather, and mail volume can affect delivery.

We can't guarantee any changes to your order as we start working on them as soon as they are placed, but please contact us at info@mtlastudio.com and we will do our best!

Please be aware of any fees your local customs office may charge before placing your order as buyers are responsible for any customs or import taxes that may apply.

We are unable to offer returns, exchanges, or cancellations at this time but if there are any problems with your order please don't hesitate to contact us.

Please ensure that the shipping address you enter is correct as we can not be held responsible for parcels lost in transit.

Refused shipments will not be issued a refund as the package won't be returned to us.

Message us at info@mtlastudio.com with your order details, and we will get back to you asap.

Yes, rendered images are for visualization purposes only, scale and colours may vary slightly.

Also, every screen has a different resolution of colour, as much as we try to showcase the truest colours of our products there might be slight differences with the real product. Normally it is nothing major or even noticeable, if there are any issues with your order, please don’t hesitate to contact us.